We’re getting ready to move our Head Office branch from 48 St James’s Street, Burnley, to our new home at 31–39 Manchester Road, Burnley.
Subject to everything being completed as planned, we’re aiming to open the doors of our new branch on 15th June 2026.
This is a big milestone for us at Northern Community Bank, and we’re really looking forward to welcoming account holders into a larger, modern space designed to better support both our communities and our colleagues.
Why We’re Making This Move
As Northern Community Bank has continued to grow, we’ve simply outgrown our current branch on St James’s Street.
Following the sale of our Nelson branch in January 2025, our Burnley Head Office has become increasingly busy, and it became clear we needed a larger space that would allow us to continue supporting account holders both now and in the future.
Moving to Manchester Road isn’t just about having a bigger building. It’s about creating a better experience for everyone who uses our services.
Our new Burnley branch will allow us to offer:
- more private spaces for conversations about your accounts
- a larger, more comfortable chat room for support
- improved accessibility throughout the branch
- free Wi-Fi for account holders
- additional iPads to support digital banking access
- and a brand-new “Little Savers Corner” for children while parents and guardians speak with our team
This move will also help us continue improving support for account holders who manage their accounts online, through our app, or over the phone.
Whether you visit us in branch or contact us from further afield, our commitment stays exactly the same – to support you in a way that feels friendly, simple, and fair.
And just as importantly, while the building is changing, what we stand for isn’t. We’re still the same Community Bank, here to support the same communities in the same way we always have.
A Space Designed for the Future
Our new building has been designed around how we can better support you and our colleagues day-to-day.
The larger space will allow our teams to work more closely together, improve the support we provide, and help us continue developing both our branch and digital banking services side by side.
Speaking about the new branch, CEO Kathryn Fogg said:
“This is going to be a welcoming, purpose-built hub, where new or existing account holders can manage their accounts. With a Little Savers Corner, to occupy our young savers whilst their parents and guardians are dealing with accounts and areas where we can work with partners from the community to co-promote the work we all do.”
Transforming a Historic Burnley Building
The building itself has a long history in Burnley, and many of you may remember it as:
- The Brun Lea under Wetherspoon’s
- Fitzpatrick’s Bar
- Ellis’s
It’s quite something to see how it’s been transformed from a busy hospitality space into a modern, purpose-built Community Bank headquarters.
The renovation work has been a huge project, and it’s taken time, care, and a lot of coordination to get us to this point.
We worked with Readstone Construction LTD on the redevelopment, which included:
- safely removing asbestos from the front fascia
- stripping out the old bar and hospitality areas
- redesigning layouts across all floors
- removing internal walls and outdated facilities
- and creating a modern, accessible working and account holder space
It hasn’t always been straightforward, and there have definitely been challenges along the way, but we’re incredibly proud of what’s been achieved, and grateful to everyone involved in getting us here.
Supporting Account Holders During the Move
As part of the move to our new Burnley branch, we’ll need to transfer some of our systems and servers to the new building.
While there may be some short downtime during the transition, we’re planning carefully to keep disruption to an absolute minimum and expect very little impact to account access and services.
We’ll continue to keep account holders updated throughout the move and share any important information in advance.
Thank You
This move is a really important step forward for us, but most importantly, it’s about continuing to improve the way we support you.
We’re really grateful for the support, patience, and loyalty you’ve shown us throughout this journey.
We can’t wait to welcome you into our new home and continue building the future of Northern Community Bank together.
