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Find out moreBuilding a Stronger Compliance Framework at Northern Community Bank with LexisNexis® Regulatory Compliance
For Northern Community Bank, compliance is more than a regulatory obligation—it is fundamental to maintaining trust with account holders and supporting responsible growth. As a community-focused credit union, the organisation manages £26 million in assets and serves approximately 17,000 account holders.
The LexisNexis Regulatory Compliance platform is used daily by Northern Community Bank to support policy reviews, governance decisions, regulatory interpretation and operational risk management. Magdalena explained why the community bank decided to use the platform
“The integration between Drova and LexisNexis Regulatory Compliance was the unique selling point for me,” she explains. “I had previous experience using LexisNexis and trusted the quality of the content. Having that integrated directly into our compliance processes solved a significant challenge.”
LexisNexis Regulatory Compliance worked closely with both Northern Community Bank and its GRC partner to develop a solution better aligned to the needs of the credit union sector. Magdalena detailed the some factors considered by the community bank
“What impressed me was the willingness to work with us. Instead of simply saying the product wasn’t affordable, LexisNexis Regulatory Compliance listened and helped create a package that worked for our organisation. That approach mattered enormously.”
Northern Community Bank uses multiple LexisNexis Regulatory Compliance modules, including the Credit Unions and Building Societies content, alongside additional specialist modules that support broader business functions. One of the greatest benefits has been the ability to translate complex regulatory requirements into practical guidance that can be understood across the organisation
"Compliance teams often face challenges communicating regulatory requirements to other departments,”
Magdalena explains. “Before LexisNexis Regulatory Compliance, I would often find myself trying to explain legislation and regulatory obligations from source documents. Now I can share clear, practical articles written in plain language."
This has proven particularly valuable when working with marketing teams on financial promotions and direct marketing activities, as well as when providing guidance to senior leaders and volunteer board members.
"Not everyone has a legal background, and they shouldn’t need one to understand the key compliance risks. LexisNexis Regulatory Compliance gives people context, helping them understand the issues before we even start the discussion."
For a compliance department of one, efficiency is critical. "As well as saving two hours a week on research alone, it also saves me a couple of hours explaining and defending my compliance decisions. The content provides a common understanding across the business, which improves conversations and reduces friction."
Beyond the product itself, Magdalena highlights the quality of support provided by the LexisNexis Regulatory Compliance team. "The customer experience has been outstanding from day one. I’ve always felt valued, regardless of our size as an organisation." Magdalena particularly values the proactive engagement and regular check-ins provided by the customer success team. "I probably would have said I only needed a call every six months, but the regular conversations have been incredibly helpful. They give me an opportunity to raise questions, share feedback and make sure we’re getting maximum value from the platform."
As regulatory expectations continue to evolve, Northern Community Bank remains committed to maintaining a robust compliance framework that supports both growth and member trust. For Magdalena, LexisNexis Regulatory Compliance has become an essential part of that strategy. "It helps me put compliance into practice every day. It provides reliable information, saves valuable time, improves communication across the organisation and gives me confidence in the decisions I’m making. For our business, it has become an indispensable compliance resource.”
About LexisNexis LexisNexis is part of RELX Group, a world-leading provider of information and analytics for professional and business customers across industries. LexisNexis helps customers to achieve their goals in more than 175 countries, across six continents, with over 10,000 employees.
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