Open Additional Account
Save more, your way. Easily open a free extra savings account to organise and grow your money with flexibility.
Find out more
Save more, your way. Easily open a free extra savings account to organise and grow your money with flexibility.
Find out moreLet us introduce you to Penny – our 24/7 AI chatbot
You may have heard of or used ChatGPT yourself. Penny is a bit like that.
AI chatbots can understand and reason with account holders in an understanding and engaging way. Northern Community Bank’s chatbot offers numerous benefits, particularly in terms of accessing information when account holders need it.
Unlike traditional customer service channels that operate within specific business hours, Penny is available 24/7, ensuring that you can seek assistance or information at any time of the day or night.
Penny, our friendly chatbot is here to help you with a wide range of queries. Whether you want to know:
She’s available 24/7 and ready to help out whenever you need it. Think of her as your digital assistant, always just a click away.
While Penny can answer a wide range of questions, she is unable to answer any personal questions about your account.
We understand that not everyone can call or pop into the branch during office hours, so we wanted to give you another way to get the help you need, on your own terms. With our chatbot, you don’t have to wait – whether it’s 3 PM or 3 AM, she’s here to help!
Talking to Penny is simple and intuitive. Just type your question or request into the chat window, and the chatbot will respond instantly. You can ask about our products, services, or any general inquiries you have. If you prefer, you can also communicate in your preferred language. The chatbot will guide you step-by-step and provide helpful information or direct you to additional resources as needed.
We’re always looking for ways to improve the service we provide, and our new AI chatbot is one more step in that direction. She’s friendly, quick, and ready to assist you whenever you need her. So next time you have a question, why not give her a try? We’d love to hear what you think!
We value your feedback and would love to hear about your experience with Penny. Please select "Penny feedback" from the enquiry type drop down menu and leave us a message.
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