Privacy Policy

We ask for information marked as mandatory either to meet legal obligations or to deliver our services effectively. If you are unable to provide this information, we may not be able to open or maintain your account. If we request additional details that are not legally or contractually required, we will always ask for your consent.

Northern Community Bank may process, transfer and/or share personal data for the following purposes:

To meet legal requirements:

• Confirming your identity;
• Preventing financial crime;
• Internal and external audits;
• Maintaining a register of members.

To fulfil our contract with you:

• Managing your account(s) and services;
• Processing applications;
• Conducting credit checks and sharing credit references;
• Performing statistical analysis to improve our services;
• Sending statements, updated terms and conditions, changes to your account, and notices of our AGM.

For our legitimate interests:

• Recovering any debts owed.

With your consent:

• Maintaining our relationship with you, including marketing.

We may collect information from:

• Account Holder’s directly;
• CCTV footage, or other recorded images;
• Debt collection agencies;
• Insurance providers;
• Legal and judicial sector organisations;
• Publicly available sources;
• Credit reference agencies;
• Other third parties

We will only share your personal information outside of Northern Community Bank when necessary and appropriate. This may include:

• Identity verification (e.g. to comply with anti-money laundering laws);
• Credit reference and debt recovery agencies;
• Any authorities if compelled to do so by law (e.g. to HM Revenue & Customs to fulfil tax compliance obligations);
• Fraud prevention organisations;
• Any persons, including, but not limited to, insurers, who provide a service or benefits to you or for us in connection with your account(s);
• Our suppliers in order for them to provide services to us and/or to you on our behalf;
• Anyone in connection with a reorganisation or merger of the credit union’s business;
• Other parties for marketing purposes (if you have agreed to this).

We do not directly send your information outside of the European Economic Area (EEA). However, service providers or partner organisations may process data outside the EEA. In such cases, appropriate safeguards will be in place.

For example, personal data shared with HMRC for international tax purposes may be passed on to tax authorities in other countries.

We retain personal data for as long as necessary to fulfil the purposes outlined in this notice. This includes holding data for a period after your account has been closed. For our full retention policy, please contact us on:

📧hello@northerncb.uk
📞 01282 691333

Under data protection law, you have the right to:

• The right to access;
• The right of rectification;
• The right to erasure;
• The right to restrict processing;
• The right to data portability;
• The right to object to data processing;
• Rights related to automating decision-making and profiling;
• Right to withdraw consent;
• The right to complain to the Information Commissioner’s Office (ICO).

More details are available on our website: www.northerncommunitybank.co.uk or in any of our branches

To exercise any of your rights or for more information, please contact us at:
📧 hello@northerncb.uk
📞 01282 691333

We aim to respond within one month. If we need more time, we will let you know.

Northern Community Bank
31–39 Manchester Road
Burnley, Lancashire
BB11 1HG
ICO Registration Number: Z6199079
Data Protection Officer: Compliance Manager
📞 01282 691333
📧 hello@northerncb.uk

If you’re unhappy with how we’ve used your data, please contact us directly. If you’re not satisfied with our response, you can raise a complaint with the ICO:

Information Commissioner’s Office
Wycliffe House, Water Lane
Wilmslow, Cheshire
SK9 5AF
📞 0303 123 1113
🌐 www.ico.org.uk/make-a-complaint

We may update this notice from time to time. You can view the latest version on our website at www.northerncommunitybank.co.uk, or request a copy via hello@northerncb.uk or at any of our branches. We’ll inform you of any significant changes and request your consent where necessary.

Our AI chatbot does not collect or use any personal data from users during interactions, if you choose to upload or provide personal data during your use of the chatbot, that information will be handled in accordance with our Privacy Policy. We are committed to safeguarding your privacy and will ensure that any personal data you provide is treated securely and used solely for the purposes outlined in our policy. However, due to the unstructured nature of the data if personal data is included it is not possible to find and delete this data.