At Northern Community Bank, we like to keep things clear, fair and easy to understand. That’s why we’ve recently updated our Terms and Conditions (T&Cs) to make sure they’re up to date, in line with our rebrand, and written in a way that’s straightforward for everyone.
We review our T&Cs from time to time to reflect changes in the services we offer and to make them as clear as possible for our account holders. This latest update includes:
- Simpler language – we’ve cut down jargon and made the wording easier to follow.
- A fresh look – the layout and design have been refreshed, making them easier to read.
- Brand updates – in line with our move from Pennine Community Credit Union to Northern Community Bank.
- Tidier numbering and formatting – so everything flows in a logical order.
- Small wording changes – such as replacing longer sentences with shorter, clearer ones. For example:
- Before: We have the discretion to make the account dormant if regular payments into the Account Holder Account are not maintained.
- Now: We have the discretion to make the account dormant if regular payments are not maintained.
We’ve also made some specific updates, including:
- Point 2 – Added communities we serve
- Point 3.7 – Added UK residency
- Updated names of savings products
- Point 5 – Added interest bearing accounts
- Point 7.6 – Added ‘Save The Change’ account
- Point 7.8 – Merged ‘Fixed Term Savings’ account Terms & Conditions with General Terms & Conditions
- Point 7.9 – Added ‘Northern Saver’ account
- Point 14 – Added accuracy of information
- Point 16 – Added account cancellation
- Point 20 – Added beneficiary section
- Point 21 – Added contact details updating
- Point 22.2 – Added app access for Junior Accounts
- Point 24.6 – Added overpayments
- Point 25.1 – Added last point regarding annual child benefit increase
- Point 29 – Added open banking section
- Point 30 – Added Right to decline
- Point 33 – Added interest calculation
- Point 34.1 – Added Account Solutions contact details
If you’d like to see all the changes in detail, you can read the updated Terms and Conditions in full here:
We’re committed to making sure our account holders know exactly where they stand, without having to wade through complicated language. This is just one of the ways we’re making money easier for everyone.
