Your 24/7 digital helper is here!
We’re excited to introduce a brand-new feature on our website and app that’s designed to make your life easier – say hello to our new AI chatbot – Penny!
We know that sometimes, you might have quick questions about your account – like the date of your next loan top-up, our services, or how certain things work, and now there’s an easier way to get those answers – anytime, anywhere.
What can Penny the chatbot do?
Penny, our friendly chatbot is here to help you with a wide range of queries. Whether you want to know:
- How to apply for a loan
- The date for your next loan top-up
- What our opening hours are
- How to access your online account
- Information about savings options
- Or anything else you might wonder about our services
She’s available 24/7 and ready to help out whenever you need it. Think of her as your digital assistant, always just a click away.
Want to know when you can re-apply for a top-up?
Tell Penny the date of your last loan, and she will be able to give you the date of your next top-up. While Penny can answer a wide range of questions, she is unable to answer any specific questions about your account, such as loan balances, savings balances or payment dates.
How does it work?
It’s simple! You’ll see a chat icon pop up on the corner of the website or the app when you visit. Just click on it, and you’ll be able to start typing your questions straight away. You don’t need to be a tech expert – just ask your question in plain language, and she’ll do her best to give you the information you need. Penny can also understand and reply in a variety of different languages.
If there’s something she can’t help with (she’s still learning!), she’ll point you in the right direction so you can get the support you need from one of our team members.
Why we have introduced Penny
We understand that not everyone can call or pop into the branch during office hours, so we wanted to give you another way to get the help you need, on your own terms. With our chatbot, you don’t have to wait – whether it’s 3 PM or 3 AM, she’s here to help!
Give Penny a try today!
We’re always looking for ways to improve the service we provide, and our new AI chatbot is one more step in that direction. She’s friendly, quick, and ready to assist you whenever you need her.
So next time you have a question, why not give her a try? We’d love to hear what you think!
