We would like to share an important update regarding Northern Community Bank’s Nelson branch, where we have served the community for 14 years since it opened in 2010. After careful consideration, we have made the difficult decision for the Nelson branch to close permanently as of Wednesday 18th December 2024.
This choice was not made lightly, as we know how much this location has meant to many in our community. However, in recent years, particularly following the COVID-19 pandemic, we have seen a significant reduction in foot traffic as many of our members now prefer the convenience of online and mobile banking. All members of staff are keeping their jobs and will be moving between the two remaining branches.
Commenting on the branch closure, Northern Community Bank Chairman, Gerard Spain, reflected on the important role the branches in Nelson have had in the progression of credit union, whilst looking forward
Northern Community Bank was formed at St George’s Church in Nelson in 1982, and the various Nelson branch locations have all played a part in the development of the self-sufficient and thriving credit union we are today. Although we say goodbye to the Manchester Road branch, we will continue to provide an excellent service both in-person and digitally to our 16,000 members from the two branches located on the vibrant high streets of Burnley and Colne.
How to transact with your account
While we may be saying goodbye to this location, we remain deeply committed to supporting members with a range of accessible options:
- Two Nearby Branches: You can visit our nearby branches on Colne’s Market Street and Burnley’s St. James’s Street, where our friendly team can assist you.
- Telephone Support: Our team is available to answer any questions and provide assistance over the phone during our telephone opening hours on 01282 691333.
- Digital Banking: Our mobile app and online members area offer you the flexibility to manage your accounts 24/7.
Download for free from your app store
Our app allows you to view your balances, make 24/7 instant withdrawals to your bank account, apply for loans, private messaging service, receive financial education, update your details and much more.
