If you’re finding it hard to keep up with your water bill, you’re not alone and there’s support available.
United Utilities offers a range of schemes to help people who are on a low income, struggling with debt, or facing a sudden change in circumstances. Whether you’ve fallen behind or just need a bit of breathing space, it’s worth seeing what you could be entitled to.
At Northern Community Bank, we’re here to make sure you don’t miss out on help that could ease the pressure.
What Help Is Available?
Help to Pay
If you’re on Pension Credit or receiving certain benefits, you may qualify for a reduced bill through the Help to Pay scheme.
Back on Track
Fallen behind with payments? If you’re on a low income, the Back on Track scheme could reduce your future bills and help you manage the arrears.
Payment Matching Scheme
If you’re trying to clear arrears, United Utilities may match every payment you make and even clear the balance if you stick with it.
WaterSure
This scheme helps people with medical needs or large families on certain benefits by capping bills at a fixed amount, no matter how much water is used.
Support for Priority Customers
If you or someone in your household has a medical condition or disability, you can register for extra help during water supply issues or emergencies.
How to Apply
Visit www.unitedutilities.com to check which schemes you’re eligible for and apply online. Or you can call them directly on 0800 072 6765 for free support and advice.
You’ll usually need:
- Information about your household size and any medical needs
- Your United Utilities account number
- Information about your household size and any medical needs
A Fairer Way Forward
At Northern Community Bank, we believe everyone deserves access to affordable essentials, like water, food, and energy. If you’re struggling, we can also help you:
- Explore budgeting support
- Review your borrowing options
- Access emergency help through local support schemes
You can always talk money with us.
