Open Additional Account
Save more, your way. Easily open a free extra savings account to organise and grow your money with flexibility.
Find out more
Save more, your way. Easily open a free extra savings account to organise and grow your money with flexibility.
Find out more Our commitment
Our priority is to provide the community with high quality and value for money products that are clear and easily understood. We are committed to treating all members of the community fairly – our reputation and success is dependent on your satisfaction and we will strive to meet your needs and lead by example. We will listen, understand what is important and aim to improve our services accordingly.
We will endeavour to be fair and reasonable whenever a person is dissatisfied with our service or products. However, if you feel we have let you down, you have the right to complain.
Contact any member of staff if you are dissatisfied with the customer service received. However, if you would like to make an official complaint or if a complaint cannot be immediately resolved a complaints form will be issued or can be downloaded by clicking here.
Write a brief summary of the complaint and hand it to a member of staff, email, send through the app or post to:
Northern Community Bank
31-39 Manchester Road
Burnley
Lancashire
BB11 1HG
A copy of our complaints policy will be issued upon request.
If you require any further information on the complaints process, please contact a member of the team
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