Open Additional Account
Save more, your way. Easily open a free extra savings account to organise and grow your money with flexibility.
Find out more
Save more, your way. Easily open a free extra savings account to organise and grow your money with flexibility.
Find out moreIf you're facing challenges that make managing your account harder, we’re here to support you in whatever way we can.
Everyone faces challenges from time to time. Whether it’s changes in your health, personal life, or finances, we know that sometimes you may need a little extra support to stay on top of things.
Northern Community Bank is here to help make managing your account as easy as possible. If something’s making it harder than usual, please reach out, we’re ready to listen and support you in the way that works best for you.
Difficult circumstances don’t make you a difficult person. We are always working to improve how we communicate, offering clear, accessible guidance, support and education to help you feel more in control of your money.
Trust is a two-way street. You need to trust us with your situation, and we need to trust that you’ll let us know when things get tough. If you're struggling to meet your payments or need time to sort things out, please don’t stay silent. Talk to us. We can often offer support or solutions, but only if we know what’s going on.
We’ve adopted a ‘Tell Us Once’ approach. This means when you let one member of our team know about your need for extra support, it will be recorded sensitively so you don’t have to repeat it every time you get in touch. This helps us tailor our service to you, making it easier for you to manage your account without unnecessary stress.
Our team has received training developed with leading charities, regulators, and support organisations. While we’re not experts in every issue, we know how to listen and where to signpost if you need further help.
If you think you may need extra support to manage your account, we’d really like to hear from you. Get in touch today.
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