Have we let you down?
We will endeavour to be fair and reasonable whenever a person is dissatisfied with our service or products. However, if you feel we have let you down, you have the right to complain.
How to make a complaint
Contact any member of staff if you are dissatisfied with the customer service received. However, if you would like to make an official complaint or if a complaint cannot be immediately resolved a complaints form will be issued or can be downloaded by clicking here.
Write a brief summary of the complaint and hand it to a member of staff, email, send through the app or post to:
Northern Community Bank
31-39 Manchester Road
Burnley
Lancashire
BB11 1HG
A copy of our complaints policy will be issued upon request.
